FAQs

If you can't find an answer here, please contact us at hello@atelieragape.com or via live chat on bottom right.

DO YOU SHIP INTERNATIONALLY?

Yes we do! Shipping is $18 flat rate for all international orders. Orders over $210 are shipped free! For more information on shipping details, please visit our Shipping & Delivery page.

WHAT CURRENCY IS YOUR WEBSITE IN?

All our prices are displayed in SGD (Singapore Dollar). You can toggle for your own currency on top right corner.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact us at hello@atelieragape.com. Alternatively, leave us a message on the live chat (bottom right corner) and we will get back to you within the day.

WHAT MATERIALS ARE YOUR JEWELRY MADE FROM?

All our jewelry are made from precious metals only - Sterling Silver or 14k Gold Vermeil.

Our sterling silver is rhodium plated for extra durability and protection against tarnishing. Sterling silver typically lasts for 2-5 years, and may get dull with constant use, but you can always polish it to regain its shine!

Our gold vermeil jewelry, in contrast to gold plated jewelry, is much more durable as it contains a much thicker layer of gold. Gold plated jewelry fade quickly, and depending on the base material (if brass or copper), can oxidize and give you that blackened, oxidized appearance.For a piece to be considered gold vermeil, the gold must be a minimum of 10k and 2.5 microns. We use 14k gold layered on sterling silver. With care, this gold vermeil jewelry will last 2-5 years or longer.

WILL MY JEWELRY TARNISH?

All metals will tarnish over time, but with proper care, it can last you for a long time! Also, since we only use precious metals, you can remove the tarnish from your jewelry with a jewelry polishing cloth and some mild soap.

For more details please see our Product Care page.

CAN I OR MY KIDS WEAR YOUR JEWELRY IF WE HAVE SENSITIVE SKIN?

Yes, absolutely. Our jewelry is made from hypoallergenic materials, such as sterling silver and 14k solid gold. We never use any nickel, copper, brass, lead or cadmium in our jewelry, which is usually the cause for sensitive skin reactions. We care deeply about our materials and want to ensure the best for you and your family.

CAN I WEAR YOUR JEWELRY IN WATER?

In general, you ought to avoid showering with sterling silver or gold vermeil, or wearing it to the hot tub, the pool, the ocean, or any water body. The thing about water is that when you expose your new sterling silver to it, you’ll notice tarnish over time. Also, salts, chemicals, and choline affect the appearance of your sterling silver.

HOW DO I TAKE CARE MY JEWELRY?

A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintains colour for vermeil and silver pieces. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed material-specific care instructions, be sure to review our product care page.

With any type of jewelry, even solid gold, regular cleaning and 
care is needed to keep your jewelry at its best condition. Simply use warm water and soap, with a jewelry polishing cloth to clean. Sweat can also make your jewelry duller quicker, especially necklaces, so remove these when you are working out.
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